What is the problem?
Shelving unit casters can break at the stem causing the unit to collapse or fall, posing an injury hazard.
How can I tell if I own this product?
The six tier chrome shelving unit Model # 392360 can be identified by an NSF King Long Industrial imprint on the corner collar on the side.
These items were sold new+ at Costco Wholesale Club locations nationwide from December 2009 through January 2010 for about $90.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately remove the casters and use the shelving unit with the adjustable feet levelers included in the original package. Replacement casters are available from the firm.
For additional information, contact King Long Customer Service toll free at (888) 445-9355 between 9 a.m. and 5 p.m. ET Monday through Friday or send an e-mail to customerservicegsm@sbcglobal.net
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
All Available Images
Company Phone: (888) 445-9355
What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 10 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.
Comments