What is the problem?
The water heater's flue gas temperatures can exceed safe limits and produce excessive temperatures in the venting unit, posing a fire hazard. Also, the water heater's exhaust can leak into the surrounding room, posing a carbon monoxide hazard.
How can I tell if I own this product?
This recall involves 75 gallon natural and propane gas water heaters. "A.O. Smith" or "State" is printed on the side of the unit. A.O. Smith and State model and serial numbers included in this recall are listed in the chart below. Model and serial numbers are printed on the water heater's rating plate.
These items were sold new+ at Independent contractors and plumbers nationwide from November 2007 through January 2008 for between $1,000 and $2,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled water heater and contact A.O. Smith to arrange for a free repair.
For additional information, contact A.O. Smith toll-free at (866)880-4661 between 7 a.m. and 7 p.m. CT, or visit the firm's Web site at www.hotwater.com
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
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What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 10 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.
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